Terms of service

OVERVIEW
Welcome to OrdenVen. The terms “we,” “us,” and “our” refer to OrdenVen. OrdenVen operates this store and website, including the related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Shopify provides us with the ecommerce platform that allows us to offer the Services to you.

These terms and conditions, together with any policies referenced in this document (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. Please read these Terms carefully, as they include important information about your legal rights, warranties, disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By accepting these Terms, you represent that you are at least the age of majority in your state or province of residence. If you allow minor dependents to use the Services on devices that you own, purchase, or manage, you are responsible for that use.

To use the Services, browse our online store, or purchase products, you may need to provide information such as your email address, billing address, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the right to provide it.

You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS
We make every effort to display our products and services accurately. However, product colors, dimensions, or appearance may vary depending on your device, screen, and settings.

We do not guarantee that the appearance or quality of any product or service purchased will exactly meet your expectations or be identical to how it appears in our online store. Product descriptions, prices, availability, and promotions may be changed at any time without notice.

We reserve the right to limit quantities of any product or service we offer, refuse orders, or discontinue any product at any time.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. OrdenVen reserves the right to accept or reject your order for any reason, at our sole discretion. Your order is not considered accepted until we confirm acceptance.

We must receive and process your payment before accepting your order. Please review your order carefully before completing checkout, as we may not be able to cancel or modify an order after it has been accepted or shipped.

If we do not accept an order, make a change, or cancel an order, we will try to notify you using the email address, billing address, or phone number provided when the order was placed.

Returns and exchanges are handled only according to our Refund Policy. You represent that your purchase is for personal or household use and not for commercial resale or commercial export.

SECTION 4 - PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be shown in the email order confirmation.

Unless expressly stated otherwise, published prices do not include taxes, shipping charges, handling fees, duties, customs charges, or import charges. You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our store.

You represent and warrant that the payment information you provide is true, correct, and complete, that you are authorized to use the selected payment method, and that you will pay all charges incurred, including shipping, handling, and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY
Processing and delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, incorrect addresses, weather events, logistics issues, or circumstances outside our control.

Once an order is delivered to the carrier, the risk of loss may transfer to the customer according to applicable law and carrier policies. If you experience a shipping issue, contact us so we can help review the case.

SECTION 6 - RETURNS AND REFUNDS
Returns, exchanges, and refunds are governed by our Refund Policy published in the store. To start a return, you must contact us first and follow the instructions provided. Items returned without prior authorization will not be accepted.

SECTION 7 - INTELLECTUAL PROPERTY
Our Services, including trademarks, text, images, graphics, reviews, videos, audio, design, selection, and arrangement of content, are owned by OrdenVen, its affiliates, licensors, or providers, and are protected by intellectual property laws.

These Terms allow you to use the Services only for personal and non-commercial use. You may not reproduce, distribute, modify, create derivative works from, display, perform, republish, download, store, or transmit materials from the Services without our prior written consent.

The names, logos, product and service names, designs, and slogans of OrdenVen are marks of OrdenVen or its affiliates or licensors. Shopify and other third parties retain their own rights in their marks and content.

SECTION 8 - OPTIONAL TOOLS
We may provide access to third-party tools or features that we do not monitor or control. You acknowledge and agree that we provide access to those tools “as is” and “as available,” without warranties or endorsement of any kind.

Any use of optional tools offered through the site is at your own risk and discretion. You should review and accept the terms of the applicable third-party providers before using those tools.

SECTION 9 - THIRD-PARTY LINKS
The Services may contain materials, links, or features provided or operated by third parties. We are not responsible for examining, evaluating, guaranteeing, or assuming liability for third-party content, accuracy, policies, products, or services.

If you choose to access third-party sites or services, you do so at your own risk. Complaints, claims, questions, or concerns about third-party products or services should be directed to the relevant third party.

SECTION 10 - RELATIONSHIP WITH SHOPIFY
OrdenVen operates using Shopify technology, which allows us to offer the Services to you. Shopify is not responsible for OrdenVen’s sales, products, customer service, shipping, returns, or store-specific policies, except as provided by Shopify’s own policies and services.

By using our store, you acknowledge that Shopify may process certain information in accordance with its own applicable privacy policies and terms.

SECTION 11 - COMMENTS, REVIEWS, AND COMMUNICATIONS
If you send us comments, ideas, reviews, suggestions, proposals, or other materials, you agree that we may use, edit, copy, publish, distribute, or translate them without any obligation of compensation, confidentiality, or response, unless otherwise required by law.

You agree that your communications will not violate the rights of any third party, contain unlawful, abusive, defamatory, obscene, misleading, malicious, or harmful material, or include viruses or other harmful elements.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information in our store that contains typographical errors, inaccuracies, or omissions relating to descriptions, prices, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct errors, inaccuracies, or omissions, change or update information, or cancel orders if any information in the Services is inaccurate, at any time and without prior notice, including after you have submitted your order.

SECTION 13 - PROHIBITED USES
In addition to other prohibitions set out in these Terms, you may not use the Services for unlawful purposes; to solicit others to perform unlawful acts; to violate applicable laws or regulations; to infringe intellectual property rights; to harass, abuse, insult, harm, defame, intimidate, or discriminate; to submit false or misleading information; to upload viruses or malicious code; to collect personal information from others; to spam, phish, or scrape; or to interfere with the security of the Services.

We reserve the right to terminate your use of the Services for violating any prohibited use.

SECTION 14 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
The Services and all products delivered through the Services are provided “as is” and “as available,” unless expressly stated otherwise. We do not guarantee that the Services will be uninterrupted, secure, timely, or error-free.

To the fullest extent permitted by law, OrdenVen will not be liable for any direct, indirect, incidental, punitive, special, or consequential damages, including loss of profits, revenue, data, or savings, arising from the use of the Services or products purchased through the Services.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some limitations may not apply to you.

SECTION 15 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless OrdenVen, its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, arising from your breach of these Terms or your violation of any law or third-party right.

SECTION 16 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms without affecting the validity of the remaining provisions.

SECTION 17 - TERMINATION
These Terms remain effective until terminated by you or by us. We may terminate or suspend your access to the Services if we believe you have violated these Terms.

Obligations and liabilities incurred before the termination date will survive termination of these Terms for all purposes.

SECTION 18 - GOVERNING LAW
These Terms and any separate agreements by which we provide you Services will be governed by and interpreted according to the applicable laws of the place where OrdenVen operates, without regard to applicable conflict of law rules.

SECTION 19 - CHANGES TO THESE TERMS
You can review the most current version of these Terms of Service on this page at any time. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.

Your continued use of the Services after changes are posted constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about these Terms of Service may be sent to infinity.shop1987@gmail.com.